Quality Interactions

Black History and Contemporary Healthcare

Black History Month gives us the opportunity to recognize Black Americans' contributions to our culture and society. It's an essential social observance, but merely witnessing..

Health Equity & Healthcare for LGBTQ Populations

The United States has a long history of anti-LGBTQ (Lesbian, Gay, Bisexual, Transgender, Queer) bias that has negatively impacted LGBTQ health and healthcare. Although social..

News Media Call on Dr. Betancourt to Illuminate COVID-19 Disparities

Top media outlets, including NPR and CNN, have turned to Quality Interactions Co-Founder, Dr. Joseph Betancourt, to better report on the critical issue of health disparities and..

Quality Interactions Selected as ACAP Preferred Vendor

Quality Interactions’ pioneering cultural competency education was chosen by the Association for Community Affiliated Plans (ACAP) to reduce unconscious bias and improve customer..

6 Culturally Sensitive Ways to Approach Mental Health

Culture impacts every mental health patient—and every mental health practitioner. Culture is a key factor that we all bring to every interaction, and it can be especially..

Cultural Competency and Value-Based Care

The U.S. spends more on healthcare than any other country. Yet we struggle with healthcare access and quality, and our overall population is less healthy than other developed..

Best Practices for Working with Patients with LEP in Healthcare

Limited English proficiency (LEP) refers to a lack of fluency or comfort in the English language. In the healthcare sector, working with patients with LEP has become essential to..

Why Is Implicit Bias Training Important?

Historically, companies and institutions have grappled with the challenge of discriminatory behaviors rooted in implicit biases. Past incidents serve as reminders of the..

How to Approach Medical Decision-Making Across Cultures

If you've grown up in the U.S., you're probably familiar with the concept of a patient's "right to know." American culture holds that patients are entitled to be fully informed in..

Unconscious Bias in Healthcare

Unconscious (or implicit) bias can have a life-or-death impact in a healthcare environment. Learning how to identify and overcome bias is essential to improving the delivery of..