Quality Interactions

AAPI Cultural Competency Fast Facts [Video]

Unequal Treatment: Health Equity 20 Years Later

Dr. Joseph Betancourt, a Quality Interactions co-founder, worked on the Unequal Treatment report, the landmark study of racial and ethnic health disparities and the impact of..

10 Culturally Diverse Podcasts to Combat Implicit Bias

We recently updated our Implicit Bias course, "Recognizing and Responding to Implicit Bias." The new version is more engaging, interactive, and packed with the latest research on..

Black History and Contemporary Healthcare

Black History Month gives us the opportunity to recognize Black Americans' contributions to our culture and society. It's an essential social observance, but merely witnessing..

Health Equity & Healthcare for LGBTQ Populations

The United States has a long history of anti-LGBTQ (Lesbian, Gay, Bisexual, Transgender, Queer) bias that has negatively impacted LGBTQ health and healthcare. Although social..

News Media Call on Dr. Betancourt to Illuminate COVID-19 Disparities

Top media outlets, including NPR and CNN, have turned to Quality Interactions Co-Founder, Dr. Joseph Betancourt, to better report on the critical issue of health disparities and..

Quality Interactions Selected as ACAP Preferred Vendor

Quality Interactions’ pioneering cultural competency education was chosen by the Association for Community Affiliated Plans (ACAP) to reduce unconscious bias and improve customer..

6 Culturally Sensitive Ways to Approach Mental Health

Culture impacts every mental health patient—and every mental health practitioner. Culture is a key factor that we all bring to every interaction, and it can be especially..

Cultural Competency and Value-Based Care

The U.S. spends more on healthcare than any other country. Yet we struggle with healthcare access and quality, and our overall population is less healthy than other developed..

Best Practices for Working with Patients with LEP in Healthcare

Limited English proficiency (LEP) refers to a lack of fluency or comfort in the English language. In the healthcare sector, working with patients with LEP has become essential to..