Quality Interactions

Quality Interactions Selected as ACAP Preferred Vendor

Quality Interactions’ pioneering cultural competency education was chosen by the Association for Community Affiliated Plans (ACAP) to reduce unconscious bias and improve customer..

6 Culturally Sensitive Ways to Approach Mental Health

Culture impacts every mental health patient—and every mental health practitioner. Culture is a key factor that we all bring to every interaction, and it can be especially..

Cultural Competency and Value-Based Care

The U.S. spends more on healthcare than any other country. Yet we struggle with healthcare access and quality, and our overall population is less healthy than other developed..

Best Practices for Working with Patients with LEP in Healthcare

Limited English proficiency (LEP) refers to a lack of fluency or comfort in the English language. In the healthcare sector, working with patients with LEP has become essential to..

Why Is Implicit Bias Training Important?

Historically, companies and institutions have grappled with the challenge of discriminatory behaviors rooted in implicit biases. Past incidents serve as reminders of the..

How to Approach Medical Decision-Making Across Cultures

If you've grown up in the U.S., you're probably familiar with the concept of a patient's "right to know." American culture holds that patients are entitled to be fully informed in..

Unconscious Bias in Healthcare

Unconscious (or implicit) bias can have a life-or-death impact in a healthcare environment. Learning how to identify and overcome bias is essential to improving the delivery of..

What Is The IAT And How Does It Work? Uncover Your Hidden Bias.

Everyone has unconscious or implicit biases that impact our judgment and behavior. Since these biases are unintended, or “unconscious,” it is essential to have a way to uncover..

What Are Leading Organizations Doing to Achieve Health Equity?

This has been a banner year for Moffitt Cancer Center, with five national distinctions honoring their steadfast commitment to equitable care, including recent recognition from the..

A Clinician's Guide to the Use of Interpreters in Healthcare

Effective communication is the lifeblood of healthcare interactions, and this becomes particularly complex when dealing with patients with limited English proficiency (LEP) or who..