on-the-go training

The Resource Library

Affordable, accessible, bite-sized training for every healthcare team.

Person-Centered Training Starts Here

Our Resource Library gives healthcare professionals practical skills they can apply right away. Designed to fit into the workday, each microlearning takes 10 minutes or less, helping clinicians strengthen communication, improve patient experience, and deliver better outcomes—all while supporting compliance with NCQA, Joint Commission, and state-level requirements.

Affordable Access

A single subscription provides the tools your team needs to improve care and compliance while staying on budget.

Quick & Practical

Videos, PDFs, and mobile-friendly modules designed around real-world healthcare scenarios and practical skills.

Always Available

On-demand learning that fits naturally into the workday, so providers can build skills between patient visits or on the go.

Compliance Support

Aligned with national standards and state mandates to help keep your organization on track.

What's in the Resource Library?

The Resource Library addresses the real challenges clinicians face every day. Each focus area helps staff improve communication, build patient trust, and deliver person-centered care while supporting organizational goals for quality, compliance, and outcomes.

Microlearning

10-minute self-guided modules that fit into the workday and build skills quickly.

PDFs

Downloadable tip sheets & job aids staff can reference on the job for ongoing support.

Videos

Short, visual learning that brings real-world healthcare scenarios to life.

Key focus areas

Health literacy
Non-adherence
Medical decision-making
Building patient trust
Religion & spirituality
Telemedicine
Cultural awareness
Rural healthcare
Trauma-informed care
Social determinants of health
REaL & SOGI data collection

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How the Resource Library helps your team

The Resource Library is designed with busy healthcare professionals in mind. By focusing on real-world scenarios and person-centered interactions, the training helps providers grow in ways that directly improve outcomes.

Build team confidence

Equip staff with the assurance to navigate sensitive conversations and deliver respectful, person-centered care.

Develop practical skills

Give your team practical approaches they can use immediately to improve interactions and outcomes across patient populations.

Strengthen communication

Support clearer provider–patient interactions with strategies that reduce miscommunication and errors.

Improve patient trust

Enable staff to build stronger relationships that boost satisfaction and health outcomes.

Drive immediate impact

Ensure knowledge translates into practice, with skills staff can apply right away in patient care settings.

Why Quality Interactions

For over 20 years, top healthcare organizations have trusted Quality Interactions to deliver real-world, patient-centered training that improves communication, enhances patient experience, and drives measurable results.

"The microlearnings are awesome - short and practical and our staff can complete them during the workday without disruption."

Training Manager, Community Hospital

"The Resource Library gave our team the confidence to handle sensitive conversations with patients more effectively, and it aligns with our compliance goals."

Director of Patient Experience, Regional Health System

"An affordable solution that’s easy to roll out. The training is high quality, and our staff consistently reach for these tools, whether completing a quick microlearning or downloading a job aid."

HR Manager, Health Plan

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See the Resource Library in action

Give your team the tools they need to deliver better patient care, without disrupting the workday. Request a quick demo to explore how the Resource Library works and how it can support your organization’s training and compliance goals.