Quality Interactions

Quality Interactions empowers healthcare professionals to provide equitable care through cultural competence and bias awareness

Racial Health Equity in Healthcare Organizations

Quality Interactions is committed to empowering healthcare providers to provide equitable care through cultural competence and bias awareness. Our newest course on Racial Health..

Joint Commission Health Equity Standards

The Joint Commission, a leading nonprofit in the healthcare sector, accredits heathcare organizations and programs in the US. Achieving accreditation from the Joint Commission..

How Implicit Bias Impacts Healthcare Delivery & What You Can Do About It

Implicit (or unconscious) happens when our actions, behaviors, or judgments are influenced by stereotypes without our conscious awareness or control. In the context of healthcare,..

5 Videos to Help You Understand Structural Racism

Conversations around achieving health equity often include references to structural racism (also called systemic or institutional racism), which describes the web of social,..

How to Meet the 4 Most Important CLAS Standards

Cultural competency training can help you and your healthcare team meet the CLAS Standards related to communication and language assistance for patients with limited English..

LEP Cultural Competency [Event Recap + Q&A]

The Quality Interactions webinar, "When Language Barriers Lead to Poor Patient Care (And What to Do About It)," provides information and care tips for successfully working with..

Effective Communication with LEP Populations

Approximately 21.5 million individuals in the United States belong to the LEP population. For these residents with Limited English Proficiency (LEP), navigating healthcare..

Blended Implicit Bias Training for Michigan & Beyond

In June 2022, Michigan joined a growing number of states in requiring implicit bias or cultural competency training for its healthcare providers. State governments are taking this..

Why Gender Pronouns Matter [Infographic]

Pronouns are a standard part of speech and written communication. They provide a shorthand way to refer to a proper noun—a person, place, or thing—without excessive repetition...