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Conversations in Cultural Competency

News, tips, and commentary about cultural competency in healthcare.

How Implicit Bias Impacts Healthcare Delivery & What You Can Do About It

Implicit (or unconscious) happens when our actions, behaviors, or judgments are influenced by...

DEI Planning for Healthcare Organizations

A diversity, equity, and inclusion (DEI) plan is a critical tool your healthcare organization can...

Culturally Competent Care in Telemedicine [Checklist]

Telemedicine has the potential to reshape the delivery of healthcare and improve health equity....

5 Videos to Help You Understand Structural Racism

Conversations around achieving health equity often include references to structural racism (also...

How to Meet the 4 Most Important CLAS Standards

Cultural competency training can help you and your healthcare team meet the CLAS Standards related...

Successful Communication with LEP Populations

For approximately 21.5 million people in the United States who have Limited English Proficiency...

Blended Implicit Bias Training for Michigan & Beyond

In June 2022, Michigan joined a growing number of states in requiring implicit bias or cultural...

Why Gender Pronouns Matter [Infographic]

Pronouns are a standard part of speech and written communication. They provide a shorthand way to...

Black History and Contemporary Healthcare

Black History Month gives us the opportunity to recognize Black Americans' contributions to our...

Ensuring Health Equity for LGBTQ Patients Across Generations

The United States has a long history of anti-LGBTQ (Lesbian, Gay, Bisexual, Transgender, Queer)...

News Media Call on Dr. Betancourt to Illuminate COVID-19 Disparities

Top media outlets, including NPR and CNN, have turned to Quality Interactions Co-Founder, Dr....

Cultural Competency and COVID-19

The COVID-19 pandemic is disproportionately affecting the most vulnerable among us. This includes...

Quality Interactions Selected as ACAP Preferred Vendor

Quality Interactions’ pioneering cultural competency education was chosen by the Association for...

6 Culturally Sensitive Ways to Approach Mental Health

Culture impacts every mental health patient—and every mental health practitioner. Culture is a key...

Cultural Awareness in Healthcare: A Checklist

Culture is a complex concept. It includes people’s beliefs, values, behaviors, and ways of...

Border Walls: Cultural Competency and the Hispanic/Latino Population

Culture has a profound impact on healthcare decision-making for Latino individuals and families....

Cultural Competency and Value-Based Care

 The U.S. spends more on healthcare than any other country. Yet we struggle with healthcare access...

Best Practices for Working with Medical Interpreters

If you’re a healthcare provider who works with some of the 25 million limited English proficient...

Is Unconscious Bias Training Useful?

Unconscious (or implicit) bias training is in the spotlight. From the #MeToo movement to the chorus...

The Time Objection: Cross-Cultural Care and the Ever-Shortening Office Visit

The most common objection to cultural competency training

I've given hundreds of presentations on...

How to Approach Medical Decision-Making Across Cultures

If you've grown up in the U.S., you're probably familiar with the concept of a patient's "right to...

Unconscious Bias in Healthcare

Unconscious (or implicit) bias can have a life-or-death impact in a healthcare environment....

Do You Know About Your Hidden Bias? The IAT Can Help.

Everyone has unconscious biases that impact our judgment and behavior. By nature of being...

What Are Leading Organizations Doing to Achieve Health Equity?

This has been a banner year for Moffitt Cancer Center, with five national distinctions honoring...

5 Tips for Working with Medical Interpreters

Effective communication is essential to healthcare interactions at all levels. When patients have...

What is Health Literacy?

Health literacy describes a person's ability to obtain and understand the medical information...