How to Implement Cultural Competency Training for Your Healthcare Team
In today's healthcare landscape, cultural competency ranks as a top priority for healthcare...
Conversations in Cultural Competency
News, tips, and commentary about cultural competency in healthcare.
Quality Interactions Secures Major Investment to Expand Health Equity Training
BOSTON, MA -Quality Interactions, a leading provider of online cultural competency and implicit...
Racial Health Equity in Healthcare Organizations
Quality Interactions is committed to empowering healthcare providers to provide equitable care...
Meeting Joint Commission Standards: Incorporating Cultural Competence in Healthcare Delivery
The Joint Commission is a nonprofit organization that accredits healthcare organizations and...
How Implicit Bias Impacts Healthcare Delivery & What You Can Do About It
Implicit (or unconscious) happens when our actions, behaviors, or judgments are influenced by...
DEI Planning for Healthcare Organizations
A diversity, equity, and inclusion (DEI) plan is a critical tool your healthcare organization can...
Culturally Competent Care in Telemedicine [Checklist]
Telemedicine has the potential to reshape the delivery of healthcare and improve health equity....
5 Videos to Help You Understand Structural Racism
Conversations around achieving health equity often include references to structural racism (also...
How to Meet the 4 Most Important CLAS Standards
Cultural competency training can help you and your healthcare team meet the CLAS Standards related...
LEP Cultural Competency [Event Recap + Q&A]
The Quality Interactions webinar, "When Language Barriers Lead to Poor Patient Care (And What to Do...
Effective Communication with LEP Populations
Approximately 21.5 million individuals in the United States belong to the LEP population. For these...
Blended Implicit Bias Training for Michigan & Beyond
In June 2022, Michigan joined a growing number of states in requiring implicit bias or cultural...
Why Gender Pronouns Matter [Infographic]
Pronouns are a standard part of speech and written communication. They provide a shorthand way to...
Unequal Treatment: Health Equity 20 Years Later
Dr. Joseph Betancourt, a Quality Interactions co-founder, worked on the Unequal Treatment report,...
10 Culturally Diverse Podcasts to Combat Implicit Bias
We recently updated our Implicit Bias course, "Recognizing and Responding to Implicit Bias." The...
Black History and Contemporary Healthcare
Black History Month gives us the opportunity to recognize Black Americans' contributions to our...
Health Equity & Healthcare for LGBTQ Populations
The United States has a long history of anti-LGBTQ (Lesbian, Gay, Bisexual, Transgender, Queer)...
News Media Call on Dr. Betancourt to Illuminate COVID-19 Disparities
Top media outlets, including NPR and CNN, have turned to Quality Interactions Co-Founder, Dr....
Cultural Competency and COVID-19
The COVID-19 pandemic is disproportionately affecting the most vulnerable among us. This includes...
Quality Interactions Selected as ACAP Preferred Vendor
Quality Interactions’ pioneering cultural competency education was chosen by the Association for...
6 Culturally Sensitive Ways to Approach Mental Health
Culture impacts every mental health patient—and every mental health practitioner. Culture is a key...
Cultural Awareness in Healthcare: A Checklist
Culture is a complex concept. It includes people’s beliefs, values, behaviors, and ways of...
Border Walls: Cultural Competency and Considerations for the Hispanic/Latino Population
Culture has a profound impact on healthcare decision-making for Latino individuals and families....
Cultural Competency and Value-Based Care
The U.S. spends more on healthcare than any other country. Yet we struggle with healthcare access...
Best Practices for Working with Patients with LEP in Healthcare
Limited English proficiency (LEP) refers to a lack of fluency or comfort in the English language....
Why Is Implicit Bias Training Important?
Historically, companies and institutions have grappled with the challenge of discriminatory...
The Time Objection: Cross-Cultural Care and the Ever-Shortening Office Visit
I've given hundreds of presentations on culturally-competent care to busy clinicians around the...
How to Approach Medical Decision-Making Across Cultures
If you've grown up in the U.S., you're probably familiar with the concept of a patient's "right to...
3 Simple Ways to Alleviate Patient Mistrust
Trust in the healthcare system is at an all-time low—only 34% of Americans have “great confidence”...
Unconscious Bias in Healthcare
Unconscious (or implicit) bias can have a life-or-death impact in a healthcare environment....
What Is The IAT And How Does It Work? Uncover Your Hidden Bias.
Everyone has unconscious or implicit biases that impact our judgment and behavior. Since these...
What Are Leading Organizations Doing to Achieve Health Equity?
This has been a banner year for Moffitt Cancer Center, with five national distinctions honoring...
A Clinician's Guide to the Use of Interpreters in Healthcare
Effective communication is the lifeblood of healthcare interactions, and this becomes particularly...
What Is Health Literacy And Why Is It So Important?
Health literacy describes a person's ability to obtain and understand the medical information...