How Implicit Bias Impacts Healthcare Delivery & What You Can Do About It
Implicit (or unconscious) happens when our actions, behaviors, or judgments are influenced by...
Conversations in Cultural Competency
News, tips, and commentary about cultural competency in healthcare.
DEI Planning for Healthcare Organizations
A diversity, equity, and inclusion (DEI) plan is a critical tool your healthcare organization can...
Culturally Competent Care in Telemedicine [Checklist]
Telemedicine has the potential to reshape the delivery of healthcare and improve health equity....
5 Videos to Help You Understand Structural Racism
Conversations around achieving health equity often include references to structural racism (also...
How to Meet the 4 Most Important CLAS Standards
Cultural competency training can help you and your healthcare team meet the CLAS Standards related...
LEP Cultural Competency [Event Recap + Q&A]
The Quality Interactions webinar, "When Language Barriers Lead to Poor Patient Care (And What to Do...
Successful Communication with LEP Populations
For approximately 21.5 million people in the United States who have Limited English Proficiency...
Blended Implicit Bias Training for Michigan & Beyond
In June 2022, Michigan joined a growing number of states in requiring implicit bias or cultural...
Why Gender Pronouns Matter [Infographic]
Pronouns are a standard part of speech and written communication. They provide a shorthand way to...
Unequal Treatment: Health Equity 20 Years Later
Dr. Joseph Betancourt, a Quality Interactions co-founder, worked on the Unequal Treatment report,...
10 Culturally Diverse Podcasts to Combat Implicit Bias
We recently updated our Implicit Bias course, "Recognizing and Responding to Implicit Bias." The...
Black History and Contemporary Healthcare
Black History Month gives us the opportunity to recognize Black Americans' contributions to our...
Ensuring Health Equity for LGBTQ Patients Across Generations
The United States has a long history of anti-LGBTQ (Lesbian, Gay, Bisexual, Transgender, Queer)...
News Media Call on Dr. Betancourt to Illuminate COVID-19 Disparities
Top media outlets, including NPR and CNN, have turned to Quality Interactions Co-Founder, Dr....
Cultural Competency and COVID-19
The COVID-19 pandemic is disproportionately affecting the most vulnerable among us. This includes...
Quality Interactions Selected as ACAP Preferred Vendor
Quality Interactions’ pioneering cultural competency education was chosen by the Association for...
6 Culturally Sensitive Ways to Approach Mental Health
Culture impacts every mental health patient—and every mental health practitioner. Culture is a key...
Cultural Awareness in Healthcare: A Checklist
Culture is a complex concept. It includes people’s beliefs, values, behaviors, and ways of...
Border Walls: Cultural Competency and the Hispanic/Latino Population
Culture has a profound impact on healthcare decision-making for Latino individuals and families....
Cultural Competency and Value-Based Care
The U.S. spends more on healthcare than any other country. Yet we struggle with healthcare access...
Best Practices for Working with Medical Interpreters
If you’re a healthcare provider who works with some of the 25 million limited English proficient...
Is Unconscious Bias Training Useful?
Unconscious (or implicit) bias training is in the spotlight. From the #MeToo movement to the chorus...The Time Objection: Cross-Cultural Care and the Ever-Shortening Office Visit
The most common objection to cultural competency training
I've given hundreds of presentations on...
How to Approach Medical Decision-Making Across Cultures
If you've grown up in the U.S., you're probably familiar with the concept of a patient's "right to...
3 Simple Ways to Alleviate Patient Mistrust
Trust in the healthcare system is at an all-time low—only 34% of Americans have “great confidence”...
Unconscious Bias in Healthcare
Unconscious (or implicit) bias can have a life-or-death impact in a healthcare environment....
Do You Know About Your Hidden Bias? The IAT Can Help.
Everyone has unconscious biases that impact our judgment and behavior. By nature of being...
What Are Leading Organizations Doing to Achieve Health Equity?
This has been a banner year for Moffitt Cancer Center, with five national distinctions honoring...
5 Tips for Working with Medical Interpreters
Effective communication is essential to healthcare interactions at all levels. When patients have...
What is Health Literacy?
Health literacy describes a person's ability to obtain and understand the medical information...