Improve language support services at your organization with this shareable one-sheet featuring key benchmarks for working with interpreters.
This foundational course for clinicians applies a person-centered approach to uncovering and responding to differences in cultural perspectives on healthcare. Four action-based lessons prepare learners to respond to common issues that include mistrust, language barriers, and limited health literacy. General clinical and pediatric versions available. Learn More
ResCUE Model™ for Cross-Cultural CommunicationAppropriate for any healthcare professional, this course emphasizes best practice approaches to cross-cultural interactions with a range of diverse populations. Participants engage in interactive exercises and case studies, and learn to use the ResCUE Model™, an actionable set of concepts and skills that improve cross-cultural interactions in the workplace. Versions for direct patient care and health plan service representatives are available. Learn More
Recognizing & Overcoming Unconscious BiasResearch shows that unconscious biases significantly contribute to disparities in healthcare, but that with education and effort, biases can be overcome. This course provides an overview of unconscious bias, its societal prevalence and outcomes in healthcare. Participants learn strategies for recognizing and addressing implicit bias, and apply learning to interactive case scenarios. Learn More
Breaking Through Implicit Bias in Maternal CareCo-developed by Quality Interactions and March of Dimes, this accredited 1-hour course module covers: disparities data in maternal healthcare; the cognitive basis for implicit bias and its evidence in the healthcare sector; how structural racism rooted in our country’s history is still affecting health outcomes for women of color; and an actionable set of strategies to use with patients to improve interactions. Learn More
Improving Adherence in Diverse PopulationsResearch demonstrates that diverse populations are more likely to encounter barriers to adherence, leading to poorer health outcomes, and perpetuating racial and ethnic healthcare disparities. This course equips key members of the healthcare team to promote adherence behaviors using a screening and counseling tool, the ESFT Model™, in day-to-day interactions. Learn More
Disability Awareness and CUEs for Quality InteractionsThis course applies our person-centered approach to specific issues and challenges frequently encountered when providing healthcare services to individuals with disabilities that include hearing, visual, speech, physical, and cognitive impairments. Learning outcomes include understanding of Americans with Disabilities Act (ADA) requirements. Learn More
Cross-Cultural Care in Mental Health and DepressionResearch shows that social and cultural factors affect people’s presentation of mental health conditions, and can significantly influence their perspectives about treatment and care management. This interactive course helps mental health care professionals develop a skill set that is critical to ensuring quality interactions with diverse individuals across all stages of care. Learn More
Creating a Welcoming Environment for LGBTQ IndividualsThis course utilizes interactive learning techniques to review healthcare concerns and preventative measures specific to the LGBTQ community, laws governing individual rights, and terminology that illustrates understanding and sensitivity. Learners apply evidence-based, actionable tips for creating a welcoming healthcare environment to real-life case scenarios. Learn More
Working With Specific Populations: Hispanic/LatinoThe Hispanic/Latino population is the largest minority group in the United States, and also one of the fastest growing. This course reviews important Hispanic/Latino population data, including healthcare issues and disparities, and provides person-centered strategies for establishing a strong relationship and exploring cultural traditions and beliefs related to healthcare. Learn More
Culturally Competent Care for the Medicare PopulationAging Medicare beneficiaries, particularly those from culturally diverse backgrounds, are at greater risk for poor outcomes, such as increased emergency room utilization, avoidable hospitalizations, and readmissions—outcomes that ultimately lead to reduced quality and increased cost of care. In this course, learners apply the latest research-based strategies for improving care and controlling costs. Learn More
Test Your Skills™ for CliniciansClinicians actively improve their skills in cross-cultural care through these dynamic, case-based interactions. Each interaction presents a patient with a range of health conditions and common cross-cultural issues. Test Your Skills™ courses simulate real clinical interactions and offer personalized feedback around key concepts and skills. Learn More
Test Your Skills™ for Healthcare ProfessionalsHealthcare professionals actively improve their cultural competency skills in these dynamic, case-based interactions. Each case presents an individual with a range of cross-cultural issues, and guides the learner to effectively navigate the interaction toward resolution using Quality Interactions’ “Five Steps of Engagement.” Personalized feedback reinforces key concepts and skills. Learn More
Quality Interactions with Diverse PopulationsThis course builds awareness of cross-cultural issues in healthcare through three short cases that prompt learners to explore other perspectives. These cases cover the following topics: acknowledging specific customs and spirituality; responding with empathy; addressing language barriers and requesting an interpreter; and sensitivity to sexual and gender issues. Learn More
Clear Communication for Healthcare ProfessionalsThis quick-hitter course presents seven audio scenarios to highlight effective communication techniques. Each scenario prompts the learner to identify the technique, and provides feedback and tips for employing clear communication in any healthcare setting. Learn More
