Course Features
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Mobile-Friendly
Learn on the go with our fully responsive interface that's easy to use on any device.
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Case Scenarios
Apply strategies to real-life case scenarios written by practitioners and subject matter experts.
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Spaced Learning
Add on spaced learning challenges to ensure retention and deepen core learning.
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Course Overview
Appropriate for any healthcare professional, this course emphasizes best practice approaches to cross-cultural interactions with a range of diverse populations. Participants engage in interactive exercises and case studies, and learn to use the ResCUE Model™, an actionable set of concepts and skills that improve cross-cultural interactions in the workplace. Versions for direct patient care and health plan service representatives are available.
View CE information
Learning Outcomes
- Demonstrate respect for cultural diversity
- Communicate clearly in cross-cultural
interactions - Understand how cultural differences can
impact healthcare - Find solutions when cultural differences
create conflict
"My interactions with members have improved since taking this course. I feel like I'm doing a better job listening and communicating."
Stephanie, QI Learner
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Independent Learners
Purchase courses online and easily meet your licensing requirements today with engaging, accessible continuing education.
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Organizational Leaders
Schedule a live course demo with a QI representative and see why top healthcare organizations choose Quality Interactions as their source for employee learning.