Course Features
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Pre- and Post-Tests
Track knowledge gains and earn certificates of completion.
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Case Scenarios
Apply strategies to real-life case scenarios written by practitioners and subject matter experts.
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Spaced Learning
Add on spaced learning challenges to ensure retention and deepen core learning.
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Course Overview
This course prepares healthcare employees to reduce poor outcomes by improving cross-cultural communications using a person-centered approach. Interactive exercises and case scenarios allow for real-time application of the latest research-based strategies for improving care and controlling costs, and pre- and post-test data report knowledge gains.
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Learning Outcomes
- Summarize the unique challenges healthcare organizations face in providing and managing care for the Medicare population
- Define the social and cultural issues most relevant for the diverse Medicare population
- Communicate effectively across cultures and generations
- Develop appropriate management strategies that consider cultural perspectives and preferences
Accreditation
Participants earn 1 CME, CEU, or CCM credit hour and a downloadable certificate of achievement.
This is a great course for anyone working with seniors and Medicare recipients to help build communication skills with older patients.
Alana, QI Learner
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Independent Learners
Purchase courses online and easily meet your licensing requirements today with engaging, accessible continuing education.
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Organizational Leaders
Fill out this quick form to schedule a 15-minute course demo and see why top healthcare organizations choose Quality Interactions as their source for employee learning.
Request a Demo
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