Certificate

Test Your Skills™ for Healthcare Professionals

AUDIENCE: All employees who work in a healthcare setting.

OBJECTIVE: Demonstrate cross-cultural communication skills with dynamic, case-based interactions.

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Course Features

Boosts Skills

Actively build cultural competency and communication skills with situational learning.

Case Scenarios

Real-world case studies allow learners to apply their skills in a range of circumstances.

Mobile Friendly

Learn on the go with our fully responsive interface that's easy to use on any device.

Course Overview

Healthcare professionals actively improve their cultural competency skills in these dynamic, case-based interactions. Each case presents an individual with a range of cross-cultural issues, and guides the learner to effectively navigate the interaction toward resolution using Quality Interactions’ “Five Steps of Engagement.” Personalized feedback reinforces key concepts and skills.
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Learning Outcomes

Understand and identify common cross-cultural issues
Deploy effective engagement techniques to
acknowledge differences in opinion and explore the other person’s side
Utilize negotiation skills for solving issues and settling on a plan that works for both parties that takes into account patients’ cultural perspectives or preferences.

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