Dr. Joseph Betancourt, a Quality Interactions co-founder, worked on the Unequal Treatment report, the landmark study of racial and ethnic health disparities and the impact of..
We recently updated our Implicit Bias course, "Recognizing and Responding to Implicit Bias." The new version is more engaging, interactive, and packed with the latest research on..
Black History Month gives us the opportunity to recognize Black Americans' contributions to our culture and society. It's an essential social observance, but merely witnessing..
The United States has a long history of anti-LGBTQ (Lesbian, Gay, Bisexual, Transgender, Queer) bias that has negatively impacted LGBTQ health and healthcare. Although social..
Top media outlets, including NPR and CNN, have turned to Quality Interactions Co-Founder, Dr. Joseph Betancourt, to better report on the critical issue of health disparities and..
The COVID-19 pandemic is disproportionately affecting the most vulnerable among us. This includes the elderly and those with underlying health conditions. It also includes..
Quality Interactions’ pioneering cultural competency education was chosen by the Association for Community Affiliated Plans (ACAP) to reduce unconscious bias and improve customer..
Culture impacts every mental health patient—and every mental health practitioner. Culture is a key factor that we all bring to every interaction, and it can be especially..
Culture is a complex concept. It includes people’s beliefs, values, behaviors, and ways of understanding their world. In medicine, managing cultural differences—including..
Culture has a profound impact on healthcare decision-making for Latino individuals and families. Yet Latino cultural beliefs are rarely understood or integrated in American..
