Quality Interactions’ pioneering cultural competency education was chosen by the Association for Community Affiliated Plans (ACAP) to reduce unconscious bias and improve customer..
Culture impacts every mental health patient—and every mental health practitioner. Culture is a key factor that we all bring to every interaction, and it can be especially..
Culture is a complex concept. It includes people’s beliefs, values, behaviors, and ways of understanding their world. In medicine, managing cultural differences—including..
Culture has a profound impact on healthcare decision-making for Latino individuals and families. Yet Latino cultural beliefs are rarely understood or integrated in American..
The U.S. spends more on healthcare than any other country. Yet we struggle with healthcare access and quality, and our overall population is less healthy than other developed..
Limited English proficiency (LEP) refers to a lack of fluency or comfort in the English language. In the healthcare sector, working with patients with LEP has become essential to..
Historically, companies and institutions have grappled with the challenge of discriminatory behaviors rooted in implicit biases. Past incidents serve as reminders of the..
I've given hundreds of presentations on culturally-competent care to busy clinicians around the world. At the end of my talk, someone always asks the "time question." I know..
If you've grown up in the U.S., you're probably familiar with the concept of a patient's "right to know." American culture holds that patients are entitled to be fully informed in..
Trust in the healthcare system is at an all-time low—only 34% of Americans have “great confidence” in medical leaders, as compared to 73% in 1966. So if you are a health..
