Implicit (or unconscious) happens when our actions, behaviors, or judgments are influenced by stereotypes without our conscious awareness or control. In the context of healthcare,..
Telemedicine has the potential to reshape the delivery of healthcare and improve health equity. Just as with in-person interactions, cultural competency is an essential skill to..
Conversations around achieving health equity often include references to structural racism (also called systemic or institutional racism), which describes the web of social,..
Cultural competency training can help you and your healthcare team meet the CLAS Standards related to communication and language assistance for patients with limited English..
The Quality Interactions webinar, "When Language Barriers Lead to Poor Patient Care (And What to Do About It)," provides information and care tips for successfully working with..
Approximately 21.5 million individuals in the United States belong to the LEP population. For these residents with Limited English Proficiency (LEP), navigating healthcare..
In June 2022, Michigan joined a growing number of states in requiring implicit bias or cultural competency training for its healthcare providers. State governments are taking this..
Pronouns are a standard part of speech and written communication. They provide a shorthand way to refer to a proper noun—a person, place, or thing—without excessive repetition...
Dr. Joseph Betancourt, a Quality Interactions co-founder, worked on the Unequal Treatment report, the landmark study of racial and ethnic health disparities and the impact of..
