Quality Interactions’ pioneering cultural competency education was chosen by the Association for Community Affiliated Plans (ACAP) to reduce unconscious bias and improve customer experience for member organizations.
ACAP is a national trade association representing not-for-profit Safety Net Health Plans. ACAP’s goal is to support and strengthen Safety Net Health Plans as they work with communities and providers to improve the health of vulnerable populations. ACAP members represent over 50 percent of individuals enrolled in Medicaid-based programs. The Preferred Vendor Program connects ACAP members with vendors who are optimized to meet their unique needs.
Quality Interactions was selected to deliver cultural competency training to ACAP members based on its high-quality curriculum developed specifically for the healthcare industry. Our courses on unconscious bias, cross-cultural communication, and cultural competency use real-world clinical examples to create meaningful engagement and provide a pathway to improved patient experience.
“Quality Interactions’ eLearning solutions improve business-relevant issues that impact health plans—member engagement, health outcomes, health disparities—in a way that’s accessible and easy to customize. The caregivers served by Safety Net Health Plans are exactly the people we’re trying to support with our programs, by giving them actionable strategies to improve decision-making and build relationships."
—Michele Courton Brown, CEO of Quality Interactions
“We know that Safety Net Health Plans value training around cultural competency and unconscious bias for their employees. ACAP is pleased to be partnering with Quality Interactions as a Preferred Vendor to provide those services to our members.”
—Margaret A. Murray, CEO of ACAP
ACAP member organizations are encouraged to request a demo of ACAP-endorsed cultural competency training that will reduce unconscious bias and improve customer experience.
For more information please contact:
Megan Bedford
Vice President of Content & Marketing
Quality Interactions
mbedford@qualityinteractions.com