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Real Talk: Reimagining the Role of Medical Interpreters

By Alexander Green, MD, MPH on 7/3/18 9:45 AM

This content was originally presented as part of our live learning event, "Expanding the Role of Interpreters in a Value-Based System," by Dr. Alexander Green. View the recorded event here.

As a primary care physician, I take care of a large Spanish-speaking population, among other culturally and socioeconomically diverse patients. I’m fluent in medical Spanish and communicate directly with my Spanish-speaking patients. But regardless of whether I’m speaking Spanish or working with a medical interpreter, visits with limited English proficiency (LEP) patients always leave me with a worried feeling in the pit of my stomach. I’m keenly aware that most healthcare takes place outside of the doctor’s office, and this is where LEP patients fall through the cracks. I wonder, “Did Mrs. Ramirez really understand how to prep for her colonoscopy next week?” or “Was Mr. Luan actually convinced that he needs to take the medication I prescribed for his diabetes?”

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News Roundup | Week of April 20, 2018

By Megan Bedford on 4/20/18 5:00 PM

Racial Bias Isn't Just a Problem at Starbucks

A video of two black men getting arrested at a Starbucks in Philadelphia has sparked widespread outrage directed at both Starbucks and the police. In response, Starbucks announced that it will close 8,000 stores in May so employees can engage in racial bias training. "While this is not limited to Starbucks, we're committed to being a part of the solution," said CEO Kevin Johnson. The problem certainly isn't limited to one company, or one industry, or one region of the country. There are any number of examples of white Americans calling the police on black Americans without real justification. Deeply ingrained and unconscious racial bias routinely leads to instant, often fear-based judgements about people that can have dire consequences. The question is, what can we do to break this cycle?  

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5 Tips for Working with Interpreters

By Kate Chai-Onn on 8/2/17 2:30 PM

Effective communication is essential to the healthcare interactions at all levels. When patients have limited-English proficiency (LEP), or speak different languages, it is nearly impossible for clear communication to take place. Interpreters provide an essential bridge to effective communication with LEP patients. However, simply having a qualified interpreter in the room (or on the phone) will not automatically guarantee success. Make the most of interpreter-mediated patient interactions with our five tips for working with interpreters.

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