Skip to content

Communication in Care

Expert tips and insights about patient-centered care and communication techniques.

Active Listening in Clinical Conversations [Tip Sheet]

Active listening is one of the most effective tools in clinical care, but it is often overlooked. Time constraints and high patient volume can shift provider focus to efficiency..

Using the Teach-Back Method to Improve Health Literacy [Tip Sheet]

Clear communication between providers and patients is one of the most powerful tools for improving healthcare outcomes. Nearly 9 out of 10 adults in the United States struggle..

Best Practices for Telehealth Visits [Free Tip Sheet]

Telehealth has become a central feature of modern healthcare. For patients, it provides timely access to care that might otherwise be difficult to reach. For providers, it creates..

The Resource Library: Microlearning that Drives Results

Healthcare organizations face an ongoing challenge: how to keep teams trained and compliant without pulling them away from patient care. Traditional workshops and long e-learning..

Understanding Social Determinants of Health: Five Key Areas for Providers

For decades, health in the U.S. has been defined primarily in terms of medical care: access to hospitals, medications, and advanced technology. But research consistently shows..

Addressing Health Literacy in Everyday Practice [Free Checklist]

Health literacy is the ability to find, understand, and use information to make informed health decisions. It is one of the strongest predictors of patient outcomes. Nearly nine..

Reducing Miscommunication in Patient Care

Miscommunication in healthcare can have serious consequences—from a patient misunderstanding when to take a new medication, to missing a crucial follow-up appointment, to feeling..

What Physicians Need to Know About Person-Centered Care

In clinical care environments, routine tasks such as documentation, charting, and protocol-driven workflows can easily dominate your attention, leaving less room to connect with..

Building Trust in Urgent Care Settings

Urgent care clinics are essential access points in the healthcare system, providing timely treatment for a wide range of concerns. Butwithout an ongoing provider relationship,..

6 Practical Ways to Deliver Person-Centered Care

In healthcare, delivering the right treatment is only part of the equation. Just as important is how that care is delivered—and whether it reflects the individual needs, values,..