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The Cultural Competency Toolbox for Health Plans

Achieve your DEI goals with our flexible learning platform, authored by experts and trusted by leading healthcare organizations.

Learn why industry leaders choose Quality Interactions

Quality Interactions offers meaningful cultural competency training tailored for member-facing professionals at health plans. Based on field-tested methods developed by frontline clinicians, our inclusive platform provides an impactful, actionable system to support healthcare professionals in everyday cross-cultural interactions. 

Discover a flexible approach to online training and partner with Quality Interactions to ensure a successful health equity initiative across your organization.

90% of Quality Interactions learners agree they will change their professional practice as a result of our training.

Key features of our learning platform

Self-Guided Online Training

Accessible Online Training

Our extensive catalog of accredited eLearning can be paused, resumed, and accessed on any device.

Microlearning Modules

Microlearning Modules

Our engaging, 5-minute modules deliver key concepts in for busy professionals on the go.

Meaningful Assessments

Meaningful Assessments

Track ROI and measure progress across the business with our skills assessments.

Downloadable Resources

Downloadable Resources

Supplement your team's learning with our quick reference guides and infographics.

What industry leaders say about cultural competency training from Quality Interactions

Quality Interactions is a game-changer. Our staff's ability to communicate and empathize with members has improved significantly, and we're seeing improved member satisfaction and outcomes.

Understanding implicit bias has helped our team provide more inclusive member services. As an added benefit, employees report feeling more comfortable and accepted in the work environment, too. It's been great for company culture.

Quality Interactions has been instrumental in enhancing cultural competency throughout our organization and set us on a path to improve health equity.

Discover cultural competency training from Quality Interactions

Quality Interactions is recognized for our professional, engaging cultural competency and implicit bias training for healthcare professionals.

We base our curriculum on contemporary research and proven methodologies, to equip learners with the motivation and skills to provide more inclusive services and care. 

Our newest learning platform brings all of our products and services together for an all-in-one, agile training platform to help you improve member experience and reduce cost of care.

cultural competency for health plans

We look forward to meeting!

In your demo with Quality Interactions, you'll have the chance to:

  • Experience our learning platform
  • Ask detailed questions about implementation
  • Discuss a timeline to meet your training goals
  • Share relevant information about your organization's DEI plan and training needs

Fill out the form to book your demo now. 

Book a demo with Quality Interactions

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