2026 Standards Readiness for Healthcare Organizations
A quick assessment tool to help healthcare teams identify strengths, highlight gaps, and prepare for upcoming care standards from TJC, NCQA, and CLAS.
Identifying Social Needs Across the 5 Domains of SDOH
Guide your healthcare team through meaningful conversations around social determinants of health (SDOH). This resource provides practical questions providers can use to uncover social needs organized by the five domains of SDOH.
Active Listening in Clinical Conversations
This free tip sheet helps healthcare teams strengthen communication by practicing active listeningLearn how to build trust, reduce miscommunication, and improve outcomes through simple, evidence-based techniques.
Using the Teach-Back Method
A quick reference guide to help providers confirm patient understanding and improve health literacy through clear, simple communication.
Telehealth Best Practices
Telehealth is now a vital part of care delivery. Our quick tip sheet outlines strategies to improve virtual visits by strengthening communication, building trust, and supporting patient outcomes.
Understanding Social Determinants of Health
Social determinants of health (SDOH) shape the majority of patient outcomes. This checklist highlights the five key domains of SDOH, examples of health-related social needs, and actionable ways providers and organizations can address equity in care.
Addressing Health Literacy
Low health literacy can prevent patients from understanding care instructions and following treatment plans. This checklist offers practical strategies for providers to simplify communication, confirm understanding, and support better outcomes through clear and effective patient education.
Reducing Miscommunication in Patient Care
Miscommunication can undermine patient trust, lead to missed follow-ups, and weaken adherence. This free tip sheet reveals six proven techniques providers can use immediately to deliver more person-centered, effective care.
6 Ways to Deliver Person-Centered Care
Person-centered care puts patients’ preferences, values, and experiences at the heart of every encounter. This tip sheet offers actionable strategies providers can use to improve patient engagement and build trust in clinical relationships.
Disability Etiquette for Healthcare Professionals
Respect, clarity, and dignity are essential in all interactions. These tips help providers and organizations communicate more thoughtfully with people who have disabilities, from knowing when to offer help, to choosing respectful language, to honoring autonomy and personal space.
