Vision, Values, & Corporate Strategy
How a nationally-recognized health plan improved its business diversity plan using cultural competency training from the experts at Quality Interactions.
Learn the details of how Tufts Health Plan* improved its business diversity with Quality Interactions, including:
- Tufts Health Plan's 5-point Business Diversity Plan
- Why the organization selected Quality Interactions cultural competency training
- How Quality Interactions training was implemented throughout the organization
- Participant experience across job roles, including call center reps, care managers, and new hires
*Tufts Health Plan combined with Harvard Pilgrim Health Care as of January 1, 2021, to form a newly combined organization. Given that this engagement was prior to the combination, this report speaks only to Tufts Health Plan organization and does not address the newly combined organization.