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Vision, Values, & Corporate Strategy

How a nationally-recognized health plan improved its business diversity plan using cultural competency training from the experts at Quality Interactions.

Learn the details of how Tufts Health Plan* improved its business diversity with Quality Interactions, including:

  • Tufts Health Plan's 5-point Business Diversity Plan
  • Why the organization selected Quality Interactions cultural competency training
  • How Quality Interactions training was implemented throughout the organization
  • Participant experience across job roles, including call center reps, care managers, and new hires

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*Tufts Health Plan combined with Harvard Pilgrim Health Care as of January 1, 2021, to form a newly combined organization. Given that this engagement was prior to the combination, this report speaks only to Tufts Health Plan organization and does not address the newly combined organization.