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Our Story

Quality Interactions was founded by Joseph Betancourt, MD, MPH, Alexander Green, MD, MPH, and Emilio Carrillo, MD, MPH, to improve cross-cultural interactions in healthcare.

Their pioneering research in cultural competency was put into practice through an initial eLearning program in 2003, which has grown to include over 25 online courses and comprehensive service packages.

Today we are a certified Minority Business Enterprise that has trained over 165,000 healthcare professionals at the country’s largest hospitals, health plans, and medical schools.

Our company is exclusively dedicated to providing the best learning experiences for a diverse, inclusive, and culturally competent healthcare workforce—this is our core competency.

Our Leaders


Megan Bedford

Vice President of Content & Marketing  |  About Megan


Joseph Betancourt,

Co-Founder  |  About Joe


Michele Courton Brown

Chief Executive Officer  |  About Michele


J. Emilio Carrillo, MD, MPH

Co-Founder  |  About Emilio

Andres Echeverri

Director of Business Development & Strategic Accounts  |  About Andres


Alexander Green, MD, MPH

Co-Founder  |  About Alex


Gabe Harper

Director of Technology  |  About Gabe

Kim Savoy

Director of Client Experience  |  About Kim


Fredrik Velander

Vice President of Sales  |  About Fredrik

See what's new on our blog!

Our blog, Conversations in Cultural Competency, offers perspectives and tips from the Quality Interactions team, as well as the latest news in cross-cultural healthcare. Read the latest

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