Our Story

Quality Interactions was founded by Joseph Betancourt, MD, MPH, Alexander Green, MD, MPH, and Emilio Carrillo, MD, MPH, to improve cross-cultural interactions in healthcare.

Their pioneering research in cultural competency was put into practice through an initial eLearning program in 2003, which has grown to include over 25 online courses and comprehensive service packages.

Today we are a certified Minority Business Enterprise that has trained over 250,000 healthcare professionals at the country’s largest hospitals, health plans, and medical schools.

Our company is exclusively dedicated to providing the best learning experiences for a diverse, inclusive, and culturally competent healthcare workforce—this is our core competency.



Michele Courton Brown

Chief Executive Officer

Michele leads strategic growth and development of Quality Interactions, and guides daily operations within the company. Michele has over 25 years of experience in leading, managing, and providing strategic direction to corporate, philanthropic, and nonprofit organizations.

About Michele


Joseph Betancourt, MD, MPH


Joe is the Vice President and Chief Equity and Inclusion Officer of Massachusetts General Hospital, the founder, senior advisor and faculty of the Disparities Solutions Center at Mass General, Faculty at the Mongan Institute, an Associate Professor of Medicine at Harvard Medical School and a practicing Internal Medicine physician.

About Joe


Alexander Green, MD, MPH


Alex is Associate Professor of Medicine at Harvard Medical School, and Senior Investigator in the Division of General Medicine at Massachusetts General Hospital. He splits his practice between Massachusetts and Puerto Rico.

About Alex


J. Emilio Carrillo, MD, MPH


Emilio is senior faculty at the Disparities Solutions Center, Clinical Associate Professor of Medicine at the Weill Cornell Medical College, and Clinical Associate Professor of Epidemiology and Health Services Research at the Weill Cornell Graduate School of Medical Sciences.

About Emilio


Andres Echeverri

Director of Business Development & Strategic Accounts

Andres builds and manages client relationships and business strategies, and oversees program renewal for current clients. Andres holds a Masters in General Management from Harvard University. He is fluent in Spanish.

About Andres


Megan Bedford

Vice President of Content & Marketing

Megan leads the development and marketing of Quality Interactions' educational content. She holds an MFA in creative writing from Emerson College.

About Megan

Kim Savoy

Director of Client Experience

Kim ensures that clients receive high-quality service by overseeing technical procedures that include deployment, data collection, and reporting.

About Kim


Gabe Harper

Director of Technology

Gabe oversees information technology to provide best-in-class eLearning experiences for a diverse range of clients with individual needs. In his spare time, Gabe enjoys building motorcycles and mountain bikes, reading, and illustrating.

About Gabe


Karen Ennis

Account Executive

Karen uses her longtime experience in the healthcare industry to help new and prospective clients identify and implement effective solutions that fit their organizational needs.

About Karen

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