Megan Bedford

Megan Bedford is Vice President of Content & Marketing for Quality Interactions.

Recent Posts

From Social Determinants to Drivers of Health [Video]

By Megan Bedford on 11/19/19 12:41 PM

Social Drivers with Dr. Betancourt

A model for value-based healthcare

As healthcare moves toward a value-based system that rewards positive outcomes over procedures, social determinants of health (SDOH) are a central part of the effort to improve overall health and reduce health disparities.

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Quality Interactions Selected as ACAP Preferred Vendor | Company News

By Megan Bedford on 8/22/19 10:31 AM


Quality Interactions’ pioneering cultural competency education is ACAP’s choice to reduce unconscious bias and improve customer experience for member organizations.

We are pleased to announce that Quality Interactions was selected as a Preferred Vendor by the Association for Community Affiliated Plans (ACAP)

ACAP is a national trade association representing not-for-profit Safety Net Health Plans. ACAP’s goal is to support and strengthen Safety Net Health Plans as they work with communities and providers to improve the health of vulnerable populations. ACAP members represent over 50 percent of individuals enrolled in Medicaid-based programs. The Preferred Vendor Program connects ACAP members with vendors who are optimized to meet their unique needs. 

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6 Culturally Sensitive Ways to Approach Mental Health

By Megan Bedford on 6/13/19 11:49 AM

How culture affects mental health

Culture impacts every mental health patient—and every mental health practitioner. Culture is a key factor that we all bring to every interaction, and it can be especially influential in times of emotional distress. Culture, including beliefs, values, norms, and behaviors, affects how we experience and interpret the world, including the meaning we impart to mental illness. In a clinical setting, cultural meanings of mental illness can account for whether and how a patient:

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Cultural Competency and Value-Based Care

By Megan Bedford on 8/1/18 8:44 AM

 

The U.S. spends more on healthcare than any other country. Yet we struggle with healthcare access and quality, and our overall population is less healthy than other developed nations. One possible solution to this problem is value-based care. This article provides an overview of value-based care models and shows how cultural competency training is essential for doctors and healthcare organizations to provide high-value care for patients. 

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News Roundup | Week of June 15, 2018

By Megan Bedford on 6/15/18 4:02 PM

Why Being Black in America is Bad for Your Health

After more than a year of in-depth reporting in Baltimore, The Atlantic has published a long read that explores why, as a group, black Americans are significantly less healthy than white Americans. The piece follows a woman named Kairra, who is 27, black, very overweight, and suffers from a host of health problems that are usually associated with people three times her age. In Baltimore, as well as other segregated cities like Chicago and Philadelphia, the low-income, mostly black neighborhoods have a life expectancy that is 20 years lower than more affluent, whiter neighborhoods. The gap can be attributed to several factors, including violence, diet, environmental hazards, substance abuse, and stress.

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Best Practices for Working with Medical Interpreters

By Megan Bedford on 6/14/18 9:44 AM

Address the patient, speak clearly, avoid jargon, and check for comprehension

If you’re a healthcare provider who works with some of the 25 million limited English proficient (LEP) patients in the U.S., you know how important interpretation is to successful patient outcomes. Poor communication increases the chance of medical errors with any patient, and LEP individuals are especially vulnerable in this regard.

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News Roundup | Week of June 8, 2018

By Megan Bedford on 6/8/18 3:27 PM

In this week's News Roundup:
  • Creating Financial Success at a Small Rural Hospital
  • Gender Bias Hinders Research in Chronic Disease
  • The Business Case for Racial Equity

Creating Financial Success at a Small Rural Hospital

An in-depth piece from Politico Magazine explores how a small, rural hospital in Kansas has become an economic powerhouse by serving the local refugee/immigrant population and specializing in labor and delivery. Ben Anderson, the hospital's CEO, relies on community partnerships, infrastructure grants, and targeted recruiting. His recruiting model is especially interesting: He attracts young physicians who are interested in helping Third World populations. "You can do that work right here in Kansas," he says. Having a staff that actively seeks to work with diverse populations improves patient experience and outcomes.

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News Roundup | Week of May 25, 2018

By Megan Bedford on 5/25/18 3:41 PM

In this week's News Roundup:
  • Health Equity Bill Introduced in Congress
  • Medical Schools Must Do More to Combat Racism
  • Experiment with Barbershop Clinics is Succeeding

Health Equity Bill Introduced in Congress

The Congressional Tri-Caucus, made up of the Congressional Asian Pacific American Caucus, Congressional Black Caucus, and Congressional Hispanic Caucus, has introduced the Health Equity and Accountability Act of 2018 (HEAA), a bill that attempts to address health disparities based on race and ethnicity. The authors note several reasons for these disparities, including language and cultural barriers to care.

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You Signed the #123forEquity Pledge. Now What?

By Megan Bedford on 5/24/18 10:20 AM

To date, 1,656 organizations, 51 state hospital associations, and 11 municipal hospital associations have signed onto the American Hospital Association's (AHA) #123forEquity Pledge to eliminate healthcare disparities. That means every state, and nearly 30% of our nation's hospitals, are represented in the movement to improve health equity. But the road between pledging good intention and effecting actionable change can be poorly marked, and dotted with unseen obstacles. In this post we'll review the key tenets of the AHA's Equity of Care Campaign, rationale for participation, and key actions hospitals and health systems can start to focus on today.

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News Roundup | Week of May 18, 2018

By Megan Bedford on 5/18/18 5:07 PM

In this week's News Roundup:
  • Near-Miss Mothers: For Every Woman Who Dies Post-Childbirth, Thousands More Come Close
  • Surging Opioid Overdose Rate in Latinos Tied to Language Barriers
  • More Transgender-Inclusive Healthcare is Essential

Near-Miss Mothers: For Every Woman Who Dies Post-Childbirth, Thousands More Come Close

The maternal mortality rates in the U.S. are grim, but the number of women who suffer postpartum complications that nearly cause death are even worse. For every woman who dies after childbirth, at least 70 come close. Some estimates put the number of women who suffer "severe maternal morbidity" at around 80,000 per year. A report by NPR/ProPublica finds that many of these complications are preventable, and there's a common theme that postpartum mothers don't feel their concerns are taken seriously by healthcare providers.

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