An urgent conversation with Dr. Joseph Betancourt, co-leader of Mass General Hospital's Covid-19 response and a cofounder of Quality Interactions.
Learners can gauge the impact of the training with pre- and post-assessments to measure knowledge. Assessments aid individual understanding and also help the organization collect data to show the effectiveness of cultural competency initiatives to patients, staff, community members, and other stakeholders.
This course presents real-world case vignettes based on the experience of practicing clinicians. This allows learners to explore issues and solutions common in the healthcare setting. Learners are asked to analyze the scenarios and apply strategies to create "quality interactions."
"My level of empathy and self-awareness increased after this module, even though I felt it was already at a high level."
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