Do your patients really trust you?
Trust in the healthcare system is at an all-time low—only 34% of Americans have “great confidence” in medical leaders, as compared to 73% in 1966. So if you are a health professional, you're wise to assume patient mistrust, rather than the other way around. Depending on your role and the setting, mistrust can present itself in very different ways. But I've learned that you can respond effectively to patient mistrust in any scenario using three simple communication techniques.