Massachusetts General Hospital improved patient experience—learn how you can too

Massachusetts General Hospital (MGH) is one of the nation's top medical institutions and a leader in the practice and research of medicine. It was established a community hospital charged with serving the medical needs of Boston's diverse population. Over 200 years later, people travel from all over the world to seek medical care at MGH, and serving diversity is still central to its mission.

Gary Jenkins is a 71-year-old African American man who has always been able to manage his own affairs, despite being blind since birth. However, when he developed prostate cancer, he realized that he was at a major disadvantage.