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Leadership

Joseph R. Betancourt, MD, MPH

Co-Founder

Dr. Joseph R. Betancourt is Co-Founder of Quality Interactions, Director of the Disparities Solutions Center and Director for Multicultural Education at Massachusetts General Hospital (MGH). Dr. Betancourt is also a practicing Internist at MGH, and an Associate Professor of Medicine at Harvard Medical School, where he teaches cross-cultural medicine to medical students and residents.

Dr. Betancourt received his medical degree from New Jersey Medical School, completed an internal medicine residency at Cornell Medical Center in New York City, and obtained a master's degree in Public Health from the Harvard School of Public Health. His primary interests include cross-cultural medicine, minority recruitment into the health professions and minority health/health policy research.

Dr. Betancourt has served on several Institute of Medicine (IOM) Committees, including those that produced Unequal Treatment and Developing a National Health Care Disparities Report. He also serves on the Boston Board of Health and the Massachusetts State Disparities Council. Dr. Betancourt has authored peer-reviewed publications on issues such as cross-cultural education, hypertension in minority populations, clinical decision-making, ethics, workforce diversity and the impact of language barriers on health care.

Alexander R. Green, MD, MPH

Co-Founder

Dr. Alexander Green is Co-Founder of Quality Interactions, and Associate Director of the Disparities Solutions Center at Massachusetts General Hospital. Dr. Green is also Associate Professor of medicine at Harvard Medical School, where he chairs the Cross-Cultural Care Committee.

Dr. Green completed his medical degree at the University of California, San Diego, and internal medicine residency at the New York Presbyterian Hospital - Cornell, where he later served as Associate Director of the primary care medicine residency program. He was a National Health Service Corps fellow in a community health center in Queens, New York, and co-developed a highly acclaimed curriculum on cross-cultural health care. He received an MPH from the Harvard School of Public Health and completed a research fellowship at Beth Israel Deaconess Medical Center and Harvard Medical School.

Dr. Green leads and has published widely in the area of racial/ethnic disparities in health care and cultural competence. He was an expert panelist for the Joint Commission's Hospitals, Language, and Culture project and he helped create a widely used documentary film and educational compendium, Worlds Apart. His work explores root causes of disparities, and promotes culturally competent health care through education and quality improvement.

J. Emilio Carrillo, MD, MPH

Co-Founder

Dr. J. Emilio Carrillo is Co-Founder of Quality Interactions. Dr. Carrillo graduated from Columbia College and received his MD and MPH degrees from Harvard University. He subsequently trained in Internal Medicine at the Cambridge and Massachusetts General Hospitals. He served for ten years in the faculties of Harvard Medical School and Harvard School of Public Health, where he practiced and taught medicine. He also administered primary care programs and conducted research on infant mortality prevention, smoking prevention, and cross-cultural primary care.

Dr. Carrillo was an original founder of the Boricua Health Organization. He later founded the Journal of Latin Community Health and the Journal of Multicultural Community Health. Dr. Carrillo has served in many state and federal advisory councils, including the NCI, National Heart Lung and Blood Institute (NHLBI), National Centers for Health Statistics (NCHS), Agency for Health Research and Quality (AHRQ), and advisory groups to the governors of Massachusetts and New York State. He has published widely, received numerous awards, and was recently appointed as a Fellow of the New York Academy of Medicine.

Michele Courton Brown

Chief Executive Officer

Michele Courton Brown leads strategic growth and development of Quality Interactions, and guides daily operations within the company. Michele has over 25 years of experience in leading, managing and providing strategic direction to corporate, philanthropic, and nonprofit organizations. Most recently, Michele served as Chief Operating Officer of the Efficacy Institute, a national education reform organization, where she oversaw operations and was engaged in program expansion, client relations, staff development, marketing and the formation of strategic partnerships. Previously, Michele held several executive leadership positions at Bank of America and its legacy banks, including President of the FleetBoston Financial Foundation and Executive Director of the Bank of Boston Foundation. Michele served as Vice Chair of MassPro, a federally designated healthcare Quality Improvement Organization (QIO) and as a trustee of Faulkner Hospital. Currently she serves on the board of the Judge Baker Children's Center, YouthBuild USA and the Boys and Girls Clubs of Boston.

Kim Savoy

Manager of Client Experience

Kim Savoy ensures that clients receive high-quality service that meets their needs and expectations by overseeing technical procedures that include deployment, data collection, and reporting. Prior to joining Quality Interactions, Kim spent the majority of her career in information technology, working for several national financial institutions including US Bank and Nationwide Insurance as Project Manager. Kim earned her Bachelors of Science in Business Administration-Management Information Systems from University of Missouri - St. Louis.

Andres Echeverri

Director of Business Development & Strategic Accounts

Andres Echeverri builds and manages client relationships and business strategies for Quality Interactions, and oversees the programs renewal for current clients. Prior to joining Quality Interactions, Andres worked at Homesite Insurance Group in Boston, MA, where he held several positions in underwriting, marketing, sales support, account management, and product development. Andres holds a Bachelor of Science degree in Economics & International Business from Universidad ICESI in Cali, Colombia and a Masters in General Management from Harvard University. He is fluent in Spanish and is currently learning Portuguese.

Kate Chai-Onn

Lead Content Developer

Kate Chai-Onn leads the development of Quality Interactions' course offerings and other educational materials. Kate came to Quality Interactions with decades of experience as a hands-on educator and content development specialist. While working as a consultant in the online CME industry she collaboratively partnered with members of content development and editorial teams to conceptualize, research, develop and revise countless on-line course offerings. As an educator with Montgomery County Public Schools (Maryland), Kate developed innovative curricula, assessed the efficacy of educational programs, and implemented educational systems with integrated technology. She holds a Master of Arts in Teaching from Johns Hopkins University and completed her undergraduate studies at the University of Maryland earning a BA in English Language and Literature.

Megan Bedford

Marketing & Communications Director

Megan Bedford directs communications, marketing, and design at Quality Interactions. Previously, Megan led communications at two educational non-profits, the Efficacy Institute and the Quaglia Institute for Student Aspirations. She has consulted independently with businesses, professional individuals, and non-profits, and has developed and taught writing and leadership curriculum to students from kindergarten to college. She holds a Master of Fine Arts in Creative Writing from Emerson College, and a Bachelor of Arts in English from the University of New Hampshire.