Quality Interactions emerged as the forerunner in cultural competency training for healthcare organizations in 2003, and we continue to lead the field by providing learning solutions that incorporate real-life scenarios and a research-based approach to cross-cultural communication.
Our company was founded by Drs. Joseph Betancourt, Alexander Green, and J. Emilio Carrillo, practicing physicians and thought leaders in cultural competency. Through their contributions to health policy and research, clinical practice, and the development of Quality Interactions, they have committed their careers to the mission of achieving high-value care for all patients.
Our comprehensive approach builds professional skill sets in cross-cultural communication across all levels of any healthcare organization, and represents an investment toward enhancing the patient/customer experience, health outcomes, and financial performance. We believe that’s a better bottom line for everyone.