Quality Interactions teaches a person-based approach to cross-cultural communication, in which the primary source for cultural information is the individual receiving services or care. Our model is characterized by informed inquiry and respectful negotiation, and can be applied across health care settings.
This approach avoids making broad assumptions about whole cultural groups by engaging the professional skill set of the provider to communicate effectively with individuals on a case-by-case basis.
Quality Interactions offers a range of training and resources, including a robust portfolio of case-based eLearning courses that engage learners in real-world scenarios with real-world solutions.
Learn more about our solutions.