Communicating effectively and efficiently with people who represent diverse backgrounds and perspectives has become essential to the consistent delivery of high-quality care, and ensuring financial returns.
Investing in Quality Interactions cultural competency training increases outcomes and lowers costs by:
- Reducing misunderstandings, which commonly lead to mistrust and medical errors
- Increasing adherence and health outcomes through effective communication that ensures individuals understand illnesses and are on board with treatment plans
- Minimizing emergency care and late presentation of disease, which often stem from an avoidance of the healthcare system due to negative, culturally-unresponsive interactions
What is cultural competence?
The Commonwealth Fund’s Cultural Competence in Health Care Report provides this definition: “Cultural competence in health care describes the ability of systems and health care professionals to provide high quality care to patients with diverse values, beliefs and behaviors, including tailoring delivery to meet each individual’s social, cultural, and linguistic needs.”
What is culture?
Culture can be seen as a pattern of learned beliefs, values and behaviors that are shared among groups. They include thoughts, styles of communication, ways of interacting, views on roles and relationships, practices and customs. Culture shapes how we explain and value the world, and provides us with the lens through which we find meaning.